IT Support Technician

WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

UC Engineer

General Duties:
The Unified Communications (UC) Presales Engineer is responsible for planning, developing, and implementing telecommunications infrastructure, whether in the cloud, on premise or a hybrid environment. This includes install, configuration, maintenance of the UC suite, including any legacy equipment, cloud integrations and also assist in any recommendations to customer roadmap discussions.
Main Responsibilities

• Knowledge and experience of deploying and migrating full stack UC products, both on premise and in the cloud. Includes:
• Knowledge of hardware and virtual infrastructure
• Over see any infrastructure upgrade tasks both customer and internal projects
• Working with suppliers and integration/implementation partners on deployments
• Migrating from onprem to cloud, vendor A to vendor B
• Assist with and participate in pre-sales exercises, including scoping client’s technical design requirements assumptions and constraints.
• Assist in creating customer facing documentation (high and low-level design, service description and statement of works)
• Able to coordinate with project teams vendors alike
• Provide guidance and best practices to our customer success team to ensure our customers get the best return of investment of their products
• Maintain internal pre-production lab for any testing of features and functionality for our go-to market strategy

Essential skills:

• Strong technical background with minimum CCNP accreditation or similar discipline
• Excellent written and oral communication skills
• Deploying and migrating (but not limited to) Cisco UC infrastructure, Web conferencing platforms, such as: Microsoft Teams, Webex Cloud suite products (Calling / Meeting / Contact Centre), 3rd party interop recording products, video conferencing and endpoints
• Knowledge experience of various IP protocols, including VOIP, SIP, H323, TLS, routing switching (layer 2 3), QoS, ISDN
• Understanding of cloud suites, like Zoom, Azure services, Active Directory, SSO (OKTA / F5, etc), Intune
• Working virtually with their team and major stakeholders
• A ‘can-do’ – self-motivated individual
• Willing to travel
• Eligible to work in the US (visa / work permit required)
• Provide an excellent customer experience

Desirables:

• Understanding of contact centre (Genesys, Cisco, NIICE)
• Automation skills – Python
• Understanding of firewall security / best practices

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.