Material Handler/Operations

Our client is looking for a Material Handler/Operations for a 3-month contract in Seattle, WA 98134.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 Months
Required Skills Experience

• Outstanding customer service skills.
• Solid work ethic.
• Ability to work with minimal supervision.
• Self-starter that can work independently and, on a team.
• Meticulous attention to detail.
• Organizational skills to handle a high volume of tickets at varying stages of completion.
• Excellent business communications, writing, telephone skills, and confident professional interactions with end-users representing customers.
• Ability to prioritize, multitask, and quickly adapt to changes.
• Proficient typing skills to ensure quick and accurate entry of service request details.
• Able to lift up to 50lbs, stand and walk or sit for extended periods, and perform repetitive movements such as bending, lifting, or stretching.
• Able to follow directions with the emphasis being placed on safety while performing tasks.
• Ability to work directly with the customer with confidence and professionalism.

What You Will Be Doing Daily Responsibilities

• Serve as POC (Point of Contact) for onsite requests; manage all escalations onsite.
• Maintain/Improve customer service, perception, and satisfaction.
• Provide proficient and professional turnaround of customer and end-user requests.
• Manage metrics and provide them to customers on a weekly basis.
• These metrics are but not limited to:

• Peripheral usage, badge loading errors, weekly stock levels, and escalated tickets.

• Restock IT (Information Technology) Cabinets across campus.
• Create dispatches as needed via the approved SOP to ensure min/maximum level of stock is maintained.
• Maintain all training required by the customer for Compliance purposes.
• Manage all SLAs (SERVICE LEVEL AGREEMENTS) to ensure 100% compliance.
• Follow prescribed safety measures and procedures.
• Cross-train and support the team as needed.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.