Cloud Engineer, I

Remote Work: Hybrid

This position is part of Cloud Engineering team, to support analysis and troubling shooting skills with
attention to details. The Cloud Support Engineer will be responsible for the monitoring and timely
escalation of all events notification that will arise during their working shift. Cloud Support Engineer will
also be active in the execution of all the manual tasks according to its schedule.

This is a Hybrid position and you will be required to come to Kennesaw, GA office minimum 3 days a week.

• 
  Diligently observe and interpret cloud monitoring dashboards and alerts.
• Resolve basic issues; escalate urgent and complex issues.
• Coordinate with internal departments and sometimes with customers.
• Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve.
• Document all troubleshooting and issue management actions via the electronic case

• Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI

• Be able to work in a variety of different shifts, including days, nights, weekends, and holidays to

Minimum Education

• Bachelor's degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field

Minimum Work Experience (years)

• Internship experience or Freshers with 0+ years of experience are also encouraged to apply

Key Skills and Competencies

• Knowledge with Windows, Linux, web services, networking, Data bases, and cloud platforms (AWS, Azure, and GCP).
• Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring.
• Knowledge of Markup, query, and scripting languages, including Python, HTML, SQL and familiarity with REST API calls, and PowerShell.
• Knowledge with ITIL processes including Incident, Problem, Change, Knowledge and Event Management.

Come join the herd!

Zebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.

Know Your Rights:

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Conozca sus Derechos:

https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.

To all recruitment agencies: Zebra does not accept agency resumes. Please do not forward resumes to Zebra employees or any other team members. Zebra is not responsible for any fees related to unsolicited resumes and direct engagement with Zebra employees.

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary: USD 58500.00 - USD 87700.00 Yearly

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.