Dofactory.com
Dofactory.com

Application Support Engineer

Company
Location
Davis, CA
Pay
$75,000 - $90,000 / Year 
--
Fulltime
Level
Mid level
Skills
Why work here?
Support cutting edge software for the healthcare industry!!!!

Job Description

A bit about us:

We are a 30+ year old company built and founded on creating custom software for the healthcare industry.

Why join us?

We build and support all of our software products in-house, while also offering a fun and family-friendly environment. We offer full benefits, 401k match, and both health and dental premiums are covered by the company!

Job Details

We are seeking a highly skilled and motivated Tech Support Engineer to join our dynamic and rapidly expanding team. This is a unique opportunity to leverage your technical skills in a high-energy, innovative environment where your work will have a direct impact on our operations. You will be responsible for providing technical support, troubleshooting, and complex problem resolution on escalated issues while ensuring the customer satisfaction levels are at their peak.

Responsibilities:

  • You will be the first point of contact for all technical inquiries, providing support and guidance to our clients and internal teams.
  • Diagnose and troubleshoot complex software and hardware issues, including SQL servers, Microsoft Windows, and PowerShell scripts.
  • Develop, implement, and maintain SQL databases, ensuring their performance, availability, and security.
  • Use your knowledge of Security Assertion Markup Language (SAML) to manage and maintain our network security systems.
  • Utilize PowerShell to automate routine tasks, improving efficiency and accuracy.
  • Collaborate with cross-functional teams to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
  • Create and maintain comprehensive documentation of processes, systems, and troubleshooting guides.
  • Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.

Qualifications:

  • A minimum of 3 years of experience in a technical support role, preferably in a tech or software company.
  • Proven experience with SQL, SQL Server, PowerShell, Microsoft Windows, and Security Assertion Markup Language (SAML).
  • Strong knowledge of system and network security protocols.
  • Excellent problem-solving skills with the ability to diagnose and troubleshoot technical issues.
  • Strong interpersonal skills to assist non-technical individuals with complex technical issues.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Excellent verbal and written communication skills.
  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.

If you're a tech-savvy problem solver who loves to stay on top of the latest technology trends, we would love to hear from you. This is your chance to join a team where your skills will be valued and where you can really make a difference. Apply today!
 
Ref #
2760702
Posted
30+ days ago
  •  
Last updated 30+ days ago


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