IT Business Analyst
IT Business Analyst (3-5 years)
Discovery Solutions seeks applicants for a IT Business Analyst (3-5 years)
Data Business Process Analyst will support:
Product and Data Implementation (~50%):
Handle Ad hoc Clinic account creation for HCP Portal and Integrated Solution.
Ad hoc reporting, data cleaning and data quality maintenance for clinic accounts and sales enablement to ensure consistent KPI reporting.
Conducting basic analysis on account data sets. Monitor and maintain dashboards and reports to support Implementation SLAs.
Use Data and Operation reports to recommend changes to the business process that directly impact short-term and long-term outcomes for the business.
Track reporting requests to effectively and efficiently complete tasks and immediate remediation.
Analyze data from multiple sources and proactively recommend changes to reports and operational processes to maintain quality of account creation and maintenance.
Monitors business operations and system performance for accuracy, quality and audit purposes.
Support Commercial and Sales team in any Clinic Account Questions and queries
Works on special projects, as assigned.
Collaborates with cross-functional teams, including technical, data, functional and business teams
Business Process Management (~50%):
Process Analysis: Analyze and map existing business processes across different teams, understanding their inputs, outputs, and dependencies. Identify opportunities for process improvement and optimization.
Data Collection: Gather relevant data and performance metrics related to the processes being analyzed, utilizing various tools, software, and methodologies to collect and analyze data effectively.
Performance Evaluation: Evaluate the efficiency and effectiveness of current processes using established performance indicators and benchmarks, comparing them to industry best practices and organizational goals.
Process Design: Design and document streamlined and standardized processes, incorporating best practices and industry standards to enhance efficiency and minimize errors.
Cross-functional Collaboration: Collaborate with different departments and stakeholders to understand their needs, gather insights, and gain a comprehensive understanding of the organization's overall processes.
Process Implementation: Support the implementation of process changes by creating detailed action plans, providing training to relevant stakeholders, and ensuring smooth adoption of new processes.
Process Documentation: Maintain accurate and up-to-date process documentation, including flowcharts, standard operating procedures (SOPs), and process maps, and training modules.
Technology Integration: Identify opportunities for leveraging technology and automation to enhance process efficiency and reduce manual effort.
Miscellaneous: Work with leaders to facilitate team meeting, own meeting agenda, take notes and detail activities to ensure meetings are successful
Minimum 2-year experience in a data and/or business process analyst role.
Ability to identify and work through business-relevant patterns in large sets of data.
Strong analytical skills, attention to detail and ability to identify opportunities for process enhancement.
Ability to work independently, under general direction.
Excellent communication skills, both verbal and written, to effectively collaborate with stakeholders at all levels.
Customer focus and high standards for providing better support to internal and external clients.
Well Organized, can handle a fast pace working environment.
Familiarity with data and project management principles and tools.
Strong attention to detail and the ability to identify and resolve process-related issues.
Ability to work independently and in cross-functional teams to achieve project goals.
Problem-solving mindset and a continuous improvement mindset.
Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
Proficiency in using data analysis tools (e.g., Microsoft Excel, SQL) is a plus.
Proficiency in using Salesforce is a plus
Job Type: Full-time
Pay: $33.82 - $36.00 per hour
- Dental insurance
- Health insurance
Work Location: In person