Mail Engineer ‐ Mid

Job Type
Mid, Senior level

Job Description


Job Summary:

Mail Engineer supporting the SAIC EITSS contract with U.S. Department of Transportation in Washington D.C.  Potential candidate is expected to work on-site at DOT HQ 2 days/week.

Job Role Specific Requirements:

   Core responsibilities and duties; highlight day-to-day activities:

  • Work cooperatively with Federal and Contractor Service Desk, Incident Management Center, Desktop Engineering, Executive Help Engineering, Application Hosting and Infrastructure Engineering teams ensuring successful customer service, troubleshooting, resolution, restoration, provisioning, and availability of Mail and MDM services.
  • Manage incident requests, restorations based on urgency, impact, priority, Service Level Agreements including assessment, assignment, queue monitoring, resolution, and closure.
  • Coordinate change and release of Mail and MDM services, functions, patches, and upgrades in production including design, architecture, configuration, staffing, scheduling, impact / risk analysis, approval, communications, testing, implementation, monitoring and operations.
  • Ensure timely fulfillment of requested Mail and MDM services for role-based access, permissions, specialized communications, distribution groups, availability, and functionality.
  • Follow critical incident, event, problem, configuration and change management to troubleshoot and restore services caused by outages, and defects.
  • Troubleshoot, root cause analysis, and apply workarounds and resolutions with IT Application Hosting and Infrastructure teams and third-party product vendors.
  • Assess security vulnerabilities and incidents, and devise with other team members to implement patch, upgrades, and E-mail blocking remediation reducing threats and risks.
  • Assess and report performance, access, licensing, capacity, and recommend solutions.
  • Participate in 24/7 rotation of On-Call support.
  • Manage and report on Daily Operations driving deliverables, managing expectations, communications, risk management, and reporting to all stakeholders.
  • Create, update, and maintain designs, architectures, data profiles, licenses, support agreements, standard operating procedures (SOP), work instructions, and knowledge articles.


Top Qualifications, Skills, Experience or Certifications: 

  • Proven Design/Configuration/Integration/Testing/Release/Maintenance/Support of Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, Office Suite, Outlook applications, One Drive for Business and Microsoft Security Compliance.
  • Must have minimum of 6 years of experience supporting Enterprise Messaging Services.
  • Certified in Microsoft O365 or equivalent.

Note: Candidate must be a U.S. citizen or green card holder who has resided in the U.S. for at least 3 years and the ability to obtain a public trust

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit For ongoing news, please visit our newsroom.

Ref #
30+ days ago
Last updated 30+ days ago

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