This role is responsible for performing administration and maintenance of the organization's M365 systems with particular emphasis on email operations. Duties and activities include:
Monitor email performance and email routing by carrying out various qualitative assessments and spot checks on network performance levels
Provide Tier 3 support to the service desk for M365 related issues
Monitor existing messaging infrastructure and server usage and ensuring proper working order
Meet with Government managers to initiate strategies to solve existing issues with network connections and to discuss plans to expand the scale of the email network if required
Responsible for preparing informative documents relating to customer usage and specific system standards and ensures email systems meet service level requirements
Maintain documentation and internal policies and procedures
Provide inputs to periodic reports and other deliverable items
Manage the M365 Operations team to ensure efficient handling of incident and task tickets
Represent the M365 Operations team for the Engineering Review Board and various periodic briefings
Provide general supervision to the M365 Operations team to ensure adherence to company policies regarding time charging and annual training
7 years of experience administering Microsoft Exchange / Exchange 365 and M365 applications
Strong knowledge of mail routing protocols, to include DMARC, DKIM, and similar
Strong knowledge of Active Directory and Azure Active Directory
5 years of experience leading a team
Have an active Public Trust clearance, or be able to obtain one
Have a BS in Computer Science, Information Science, or related fields
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
SAIC® is a premier Fortune 500® technology integrator driving our nation's technology transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, digital, artificial intelligence and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective and efficient solutions that are critical to achieving our customers' missions.
We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer, fostering a culture of diversity, equity, and inclusion, which is core to our values and important to attract and retain exceptional talent. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.9 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.