Incident Management Lead for CCB Applications Support
As an Application Support Director and Incident Management Lead for Consumer Community Banking, your love of technology will inspire a team of creative problem solvers to find new ways to manage and support our day-to-day business needs. Here, you will put your years of solid critical thinking to use, driving strategic change, managing budgets, people, and the innovative technology they create. In addition to overseeing the maintenance of our Commerce Application Systems, you’ll foster and manage relationships, both internally as well as with our clients and business partners. Using industry best practices, you’ll oversee application troubleshooting, maintenance, identification, escalation, and resolution of issues. You’ll be responsible for overall team management and mentoring of staff, as needed.
One of the primary outcome you will be accountable for is to protect our customer's experience and ensure quickest triage of customer impacting incidents and minimizing customer impacts. As part of JPMorgan Chase Co.’s global technology group, you’ll be able to collaborate with highly-motivated teams from around the world who are as committed to innovation as you are.
This role requires a wide variety of strengths and capabilities, including:
- BS/BA degree or equivalent experience
- Proven expertise in application development and support environment with more than one technology and multiple design techniques
- Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
- Solid proficiency in one or more general purpose programming languages (Java, Python, .Net, C++, etc.)
- Strong understanding of financial control and budget management
- Seasoned understanding of risk controls and compliance to departmental and company-wide standards
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goal
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Our Consumer Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.